REFUND
POLICY
APPLICABILITY
This Refund Policy applies to all professional consulting, scientific analysis, and technical advisory services delivered by Cranberry Consulting Company LLC. As a professional services firm, our deliverables represent the intellectual work product of licensed consultants, and our refund framework reflects the nature of such specialized engagements.
This policy is incorporated by reference into all executed Service Agreements and Scopes of Work.
DEPOSIT CONDITIONS
Project initiation deposits are subject to the following refund schedule:
WORK-IN-PROGRESS REFUNDS
For engagements cancelled after work commencement, refunds are calculated on a pro-rata basis as follows:
- →The Company documents all work completed through the cancellation date, including hours expended, analyses performed, and materials consumed
- →A credit memo is issued for the portion of the total contract value not yet earned
- →Wind-down costs (documentation, file organization, handover preparation) are deducted at actual cost, not to exceed 15% of the remaining unearned contract value
- →Net refund is issued within 30 calendar days of cancellation confirmation
EXCLUSIONS FROM REFUND
The following are explicitly non-refundable under all circumstances:
- →Third-party laboratory analysis fees and sample processing costs incurred on behalf of the Client
- →Regulatory filing fees paid to government agencies
- →Travel and accommodation expenses incurred for field operations
- →Specialized equipment rental or procurement costs
- →Fees for deliverables accepted in writing by the Client
- →Retainer fees for months where advisory services were rendered
QUALITY DISPUTE RESOLUTION
If a Client believes a deliverable does not materially conform to the specifications defined in the executed SOW, the Client must submit a written dispute notice within fifteen (15) business days of deliverable receipt, specifying the exact deficiencies claimed.
The Company will review the dispute within 10 business days and, if the deficiency is validated, will either (a) revise and redeliver the affected deliverable at no additional cost, or (b) issue a partial credit proportional to the deficient scope element.
Disputes based on Client preference, aesthetic judgment, or requirements not specified in the SOW do not qualify for refund consideration.
PROCESSING TIMELINE
Approved refunds are processed within thirty (30) calendar days of written refund confirmation. Refunds are issued via the same payment method used for the original transaction, or by check payable to the Client organization if the original payment method is unavailable.
To initiate a refund request, contact us in writing at dougtrautwein70@hotmail.com with your project reference number, engagement dates, and the basis for your request.
REFUND INQUIRIES
Cranberry Consulting Company LLC
123 Essex Street, Weymouth, MA 02188